Before booking

  • Thoroughly consider what your main purpose and period for renting are, so you are better informed about how to select a suitable vehicle. For example, if a 5-member family with luggage would like to travel around for several days, it is unlikely that a four-door small class vehicle would suffice. Do not hesitate to ask the sales consultants for recommendations and advice on selecting the right car for you and your requirements.
  • Be sure to check out the rental terms carefully. Different companies often have different hire conditions, so it's important that the lessee know about the terms, expectations and obligations of rental before hiring a car.
  • Check out the rental company's current price list. Normally rental companies reserve the right to amend and supplement its price list without prior notice.
  • In addition to car rental prices, review the costs of any additional services and equipment you think you might need. Each car rental company calculates their daily prices differently. In order to avoid misunderstandings ask specifically what services are included in the regular price and what the additional costs would be for any necessary services.
  • If you want to travel around by rental car be sure to ask what the rental company’s restrictions are on mileage, destinations, etc. This way you know how to plan the optimal length and cost of your rental period.

When contracting

  • Check out the state of the vehicle. It is necessary to note any existing damages to avoid future misunderstandings. Usually damages, visible scratches, dents, etc., can be marked in the contract or in a separate transfer act by the rental company’s representative and also confirmed with their signature. In case new damages or defects that have not been noted in the contract are detected in the returning process, the lessor has the right to demand compensation.
  • Let the rental company representative familiarise you with the car. If you are not accustomed to the vehicle then it is beneficial for you to have a knowledgeable person show you all the detailed technology that could otherwise confuse you.
  • Make sure that the vehicle has all the obligatory equipment (first aid kit, fire extinguisher, spare wheel, tools, etc.). In case of a minor accident it is important that you have all the tools needed to solve the situation fast and independently because the rental company’s representative might be located further away and emergency assistance might be delayed.
  • If you are planning to travel abroad with the rental car it is important to talk about the vehicle’s current insurance. Ask a sales consultant about current valid insurance. We also recommend that in order to avoid any inconveniences buy all the maps, GPS or other devices that you think you might need during the rental period at once.
  • Ask a sales consultant about the return of the vehicle. Rental companies have different expectations on the return of the vehicle, e.g. some companies expect clients to drop off the car having been washed, tanked, etc. Knowing the return conditions also helps you in cost planning.
  • Make an agreement about the exact pick-up and drop-off times and locations. Many rental companies offer an opportunity for an extra fee to pick up and return the vehicle outside their office. This could prove important if you plan to travel with lots of luggage or with a large group of people.
  • Be sure to return the vehicle as agreed in the contract. For most car rentals time is a matter of importance. Having to wait for a customer for an hour might influence other customers as well. The customer should be precise and if not let the rental company at least know about their delay and specify the time of pick-up or drop-off. Being accurate when returning the vehicle is also good for the customer because the return time has been agreed in the contract and the car hire has the right to demand an extra fee if the time limit is exceeded.

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